A successful onboarding process is essential to ensure that new Riders are well-prepared for their responsibilities and feel welcomed into the team from day one. Below is a structured overview of the onboarding journey.
1. Before Your First Day
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Contract Signing
You will officially sign your employment contract with Flink.
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Welcome Email
Once your contract is signed, you’ll receive a welcome email with important information and next steps.
2. Onboarding Components
Your onboarding will include two key parts:
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An In-person Onboarding Shift at your assigned hub.
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Online onboarding training via EduMe
- You'll receive all necessary access details at the hub if not provided earlier.
3. Onboarding Day Structure
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Welcome & Introduction
Your day begins with a warm welcome and an introduction to your team and Flink’s company culture.
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Rider Role Training
You’ll receive detailed training on your responsibilities, standard procedures, and expectations.
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Hub Safety Training
Learn key safety protocols and guidelines to ensure a safe working environment in the hub.
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Food Safety Training
Training on hygiene practices and food safety regulations relevant to your role.
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Rider Buddy Assignment
You’ll be paired with an experienced Rider Buddy for hands-on training and support.
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First Deliveries
Together with your Buddy, you’ll complete your first deliveries and learn:- How to manage the handover from Picker to Rider
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Best practices for delivering orders to customers
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Operational Training by Hub Manager or Ops Associate+
You’ll be guided through essential operational tasks, including:- Clocking in and out
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Submitting your availability for scheduling
4. Next Steps
Once you’ve completed all onboarding steps, you’ll be ready to begin your regular shifts as a Flink RIder.
Congratulations and welcome to the team!
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If you still require help, please contact us directly.